Motspur Park Flower Shop - E-Commerce Purchase Terms

Flowers Motspur Park Online Order Terms & Conditions

Introduction

Welcome to the Flowers Motspur Park website. These Terms & Conditions govern the use of our online flower delivery and related shop services to customers in Motspur Park and its surrounding areas. By placing an order through our website, you agree to be bound by these terms. We encourage you to read them carefully before making a purchase. If you do not agree to any part of these terms, please refrain from using our website or ordering our products and services.

Order Process

To make a purchase, browse our selection of flowers and arrangements online and add your chosen products to the cart. You will be guided through the checkout process, where you must provide necessary details including your name, delivery address, contact information, recipient details (if different), and any additional delivery instructions.

Upon submitting your order, you will receive an order confirmation on the website and an automated receipt or confirmation message to the contact details you provided. This acknowledgment does not signify our acceptance of your order; it confirms that we have received your request. Acceptance of your order, and the formation of a binding contract between us, occurs when we have processed and dispatched the goods. We reserve the right, at our sole discretion, to refuse or cancel any order for reasons such as: product unavailability, inability to authorise payment, errors in product information or pricing, or suspected fraudulent activity.

It is your responsibility to ensure that all delivery details are accurate and complete. We cannot be held responsible for rejected or delayed deliveries due to incorrect or insufficient information provided by you.

Product Availability and Substitutions

All products offered on the Flowers Motspur Park website are subject to availability. We strive to keep our online inventory current, however, due to the seasonal and perishable nature of flowers, certain varieties or colours may occasionally become unavailable, especially at peak times.

If a specific flower or product is unavailable, we may substitute it with another of equal or greater value and similar style, maintaining the overall look and quality of the chosen arrangement. We will make reasonable efforts to notify you of significant substitutions prior to dispatch whenever possible. If you do not agree to a proposed substitution, you may cancel your order for a full refund.

Pricing and Payment

All prices displayed on our website are in Pounds Sterling (GBP) and include VAT, where applicable. We reserve the right to change our product prices at any time; however, confirmed orders will not be affected by price changes made after the order is placed.

Payment for online orders must be made at the time of purchase. We accept payment via secure third-party payment gateways, including major credit and debit cards. Your payment information is processed securely, and we do not store your card details on our servers.

If your payment is declined, we will not process your order. You are responsible for ensuring that all payment details are correct and that your chosen payment method has available funds.

Delivery Policy

We deliver to addresses in Motspur Park and the surrounding areas as specified during the checkout process. Deliveries are typically made within the timescales indicated at checkout or on our delivery information page. While we aim to deliver on your selected date, delivery times are not guaranteed and may be affected by circumstances beyond our control (such as traffic, extreme weather, or supply shortages).

It is your responsibility to ensure the recipient is available to accept the delivery at the specified address and time. If no one is available, our couriers may leave the flowers with a neighbour, at a secure location, or in accordance with your delivery instructions. We will make reasonable efforts to follow any specific delivery notes, but cannot guarantee all requests can be met.

Ownership and risk of the products pass to you upon successful delivery to the stated address. We are not responsible for loss or damage caused after this point.

Cancellations and Amendments

We understand that circumstances change and you may wish to cancel or amend your order. If you need to do so, you must contact us as soon as possible. Where your order has not yet been prepared or dispatched, we will endeavour to process a cancellation or amendment in accordance with your request.

Orders for perishable goods, such as fresh flowers, cannot generally be cancelled once preparation has begun or the items have been dispatched. If you notify us in sufficient time and your order has not been processed, we will issue a full refund or amend your order as required. For non-perishable items, you may have a statutory right to cancel up to 14 days after receipt of the goods, provided they are returned in their original condition and packaging.

Refunds for eligible cancellations will be processed using the original payment method within 7-10 working days. Any amended orders may be subject to price or delivery adjustments, and we will seek your consent before proceeding with any additional charges.

Returns and Refunds

We take pride in delivering fresh, high-quality flowers and products. Should your order not meet our quality standards or arrive in an unsatisfactory condition, please contact us on the day of delivery with photographic evidence. Where an issue is confirmed, we offer an appropriate remedy, which may include a replacement, partial refund, or full refund depending on the circumstances.

Due to the perishable nature of flowers, we cannot accept returns for unwanted items except in the case of damaged or incorrect goods. Non-perishable items must be returned unopened and in saleable condition within 14 days of receipt for a refund.

Refunds are made to the original payment method and may take up to 10 working days to appear in your account.

Customer Responsibilities

You are responsible for maintaining the confidentiality of your online account and password, if applicable. You agree to provide accurate and up-to-date information and to update such information promptly if it changes. You are responsible for all activities that occur under your account or as a result of your actions on our website. Please notify us immediately of any unauthorised use of your account.

It is your responsibility to ensure recipients follow our care instructions for the longevity of flowers and to inspect goods upon receipt to report any issues without delay.

Liability

Flowers Motspur Park’s liability to you in connection with any order shall not exceed the price paid for the relevant goods. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited by law.

We are not liable for indirect, incidental, or consequential losses, including but not limited to loss of profits, business, goodwill, or opportunity arising out of or in connection with the purchase or use of our products or services. We are not responsible for non-performance or delays due to causes beyond our reasonable control (including but not limited to major events, strikes, or delivery failures by third parties).

It is your responsibility to ensure the accuracy of delivery information and to make arrangements to accept the delivery. We cannot be held liable for delays or failed deliveries due to factors outside our control or for perishable goods left unattended as per your instructions.

Intellectual Property

All content on the Flowers Motspur Park website—including imagery, text, design, graphics, and logos—remains our intellectual property or that of our suppliers or licensors. You may use the website for personal, non-commercial purposes only. Any unauthorised use, copying, or distribution of the website content is prohibited and may result in legal action.

Privacy and Data Protection

Your privacy is important to us. We process personal data in accordance with applicable data protection laws and in line with our privacy policy, available on our website. We only collect information necessary to fulfill your orders, communicate with you, and manage your online flower delivery Motspur Park account. We will not share your personal data with third parties except as necessary to provide our services.

Governing Law

These Terms & Conditions, including any disputes arising out of or relating to them, shall be governed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any disputes.

Changes to these Terms

We reserve the right to amend or update these Terms & Conditions at any time, without prior notice. Any changes will be posted on this page and take effect from the date they are published. Your continued use of our services and website after changes to the terms indicates your acceptance of those changes. We recommend reviewing this page before every order placement.

Contact Us

If you have any questions or require clarification about these terms or our services, please contact us via the communication methods provided on our website. Our customer service team will be happy to assist you.

Note: These Terms apply to all customers purchasing for delivery in Motspur Park and the surrounding areas.