Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Motspur Park
At Flowers Motspur Park, we understand how important it is for every bouquet to arrive in perfect, vibrant condition. As your trusted local florist serving both households and businesses in the heart of Motspur Park, we’re proud to stand behind our fresh flowers guarantee. Our experienced team handles every order with care, from hand-selecting blooms to arranging and delivering your flowers promptly to maintain maximum freshness.
Returns Policy
We strive to ensure that you are completely satisfied with every arrangement you receive from us. If for any reason you are not happy with your order, please review our returns and complaints options below to find the right solution to your needs.
Damaged-on-Arrival Policy
Your flowers should arrive in pristine condition, bursting with freshness. If your order is damaged in transit—such as crushed stems, broken flowers, or compromised packaging—please contact us on the day of delivery, along with a photo of the damaged item. This allows us to promptly assess and swiftly resolve the issue, ensuring you never miss out on the joy of fresh blooms.
Freshness Window
We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided they are cared for according to our provided instructions. Should you notice your flowers fading prematurely within this period, reach out immediately with your order details and images. Upon confirming the issue, we promise to put things right for you as quickly as possible.
Refunds & Replacement Options
Your satisfaction is paramount to us. Based on the circumstances of your order, we offer two main types of resolutions:
- Replacement: If your flowers are damaged on arrival or do not meet our high standards of freshness, we will organise a replacement bouquet delivered to you at the earliest convenience, free of charge.
- Refund: For orders that cannot be replaced, or in instances where a replacement is not suitable, a full or partial refund will be issued according to the nature and extent of the issue.
Our team will always work closely with you to determine the most suitable remedy, ensuring your peace of mind with every purchase.
Complaints Process
If you wish to lodge a complaint—about your order, our products, or your buying experience—you can contact our Motspur Park team directly using the website’s contact form or by visiting us in person. Please provide as much information as possible, including your order number and a description or visual evidence of the issue. This helps us address your concern quickly and thoroughly.
We aim to resolve all complaints within two business days. Your feedback is invaluable and helps us continually improve our service standards for the Motspur Park community.
Trusted Motspur Park Florist
Flowers Motspur Park is more than just a florist—we’re a dedicated local business, proud to have earned the trust of households and businesses across Motspur Park. Every arrangement we prepare carries our commitment to quality, reliability, and outstanding customer service. If you ever have questions or concerns, please rest assured that our team is here to help and make things right, every time.
